Customer service

What does thanX offer?

  • Everything you need, in one place:

    • Manage and digitally centralize the documentation required for your international operations, with traceability, control, and compliance in Portnet.

    • Pay your imports in foreign currency with real-time exchange rates, send your transfers, and track their progress to your supplier.

    • Receive notifications when export payments arrive, so you can manage them according to your needs and in compliance with Moroccan regulations.

    • Check the status of your operations at any time, from payment receipt to final execution.

    • Keep your accounts organized and aligned with your international operations.

    thanX is designed so you decide, you control, and you move forward.

  • Yes, with thanX you can operate and view your accounts in different international currencies, according to your business needs and in compliance with Moroccan regulations.

    This way, you can pay or receive in the currency of your transactions and control your global position easily and transparently.

  • Your global position is your control cockpit.

    Everything is gathered on a single screen: international activity, accounts, and key operations, all in a clear, fluid, real-time view.

    • On the home screen, you’ll find, among other things:
    • A currency carousel with real-time exchange rates
    • Your accounts with available balances
    • Your latest transfers and their statuses
    • Pending operations
    • A quick access button to “Send a transfer”

    Additionally, from the top menu, you can also access your profile and the help center.

  • You can request the opening of new accounts directly from the home page, in “Create account,” or from the specific accounts section.

    The platform will guide you step by step to complete the required information and documentation.

  • Yes. You will be able to view and download the receipt that includes all the details of each transaction.